Leverage Technology to Optimize Your Customer Support Costs and Increase Revenue
Do you feel that your customer support team should leverage modern technology to optimize its processes?
We help companies find and implement technological solutions to help their customers faster, reduce support costs and keep customer support representatives happy by automating boring tasks.
We can help you with
Complete automation of a large share of first-line incoming contacts
Modern machine learning systems are able to accurately categorize customer requests and perform an automated action without any human involvement.
Results: Faster replies to customers, lower support costs.
Augmentation of support agent work
We will build solutions that will help your agents make faster and more accurate decisions. For example, our systems can automatically highlight the data relevant to the customer’s problem or perform automated background checks to present a recommendation to the agent.
Results: Less tedious investigations by agents, faster and better help to customers.
Revenue generating opportunities in customer support
We can help integrate your customer support systems and processes with other departments in your company to explore and start utilizing revenue growth opportunities originating in the customer support team.
Result: Shift from being purely a cost center to facilitating sales.
Data collection and operational monitoring
By collecting relevant data we can help you make better decisions and answer questions such as:
- what are customers contacting us about?
- what is the hourly performance of individual agents and teams? who are the most valuable customers we should focus on first?
- what are the biggest skill improvement opportunities for our agents?
- how happy are customers with our replies?
- given new product or feature launches, how many more agents will we need?
Results: Efficient decisions based on data.
Book a Free Evaluation Workshop
We will contact you to arrange time for the workshop.
Here is what we're offering you:
Fixed Price Customer Support Center Digitalization Sprint ™
- One-day Free Evaluation Workshop
- 2-week Digital Transformation Research Sprint
- Digital Strategy Report and Implementation Plan
- Guaranteed reduction of at least three types of oveheads
- At least one revenue generating insight
- Zero upfront investment
Get in touch to learn more, we reply instantly!
With so many options for the consumer of today, extending efficient and quick experiences to your customer base is imperative.
Forward thinking brands who innovate and harness emerging technology such as automation, bots and voice, in line with platform changes and capabilities, will win the race for the digitally empowered customer.”
Put your team in the front row of customer support technological advancements.